MACS greatly values feedback as a way to improve the organisation and the assistance it provides to its service users.
From time to time online surveys for service users will be available here to help us continuously monitor and improve our service.
In the meantime service users can contact the office to give feedback directly.
If you instead have suggestions for the management committee you can contact the committee directly at firstname.lastname@example.org. This email address is accessed by the management committee only and all correspondence is kept confidential unless permission is given otherwise.
Please note we have formal grievance policies for both staff and service users available upon request. Any feedback intended as a formal complaint has to follow these procedures.
2017 Staff & Service User surveys are now online
Service Users: https://www.surveymonkey.com/r/service_user_survey_2017
We encourage people to complete the survey online, however a print version (with a return envelope) is available upon request.