How MACS operates

Graphic of cogs and gearsOn what basics beliefs was MACS established?

Founding members and present committee and staff believe:

  •  Most people prefer to live outside of institutional care and where they can make decisions about their lives and lifestyles
  • People with physical disabilities often need only a small but vital amount of support in order to get through the night
  • A house and some support hours do not necessarily provide a lifestyle. When daytime support hours are used up people may socialise, study, work etc. and access MACS when they are ready to retire

Who is eligible?

In order to use the service a person must:

  • Live in the community in the area in which MACS operates
  • Have a physical disability
  • Have the ability to direct and monitor the Attendant’s work
  • Be less than 65 years of age (at the time they joined the service)

In what part of Brisbane does MACS operate?

MACS Service Area

MACS theoretical service delivery area – Click for a larger image

The geographical area in which MACS operates is outlined on the appended map. To access the service people need to live within this region. Traditionally MACS only operated in the northern suburbs of Brisbane: to the Gap in the west, Spring Hill/ Valley to the south, Nundah/Ascot to the East and Chermside to the north. The dark red area is the approximate area MACS currently provides it’s primary night-time services in. MACS is currently approved to provide service up to 25 Km from its main office in Chermside.

Please note that the light red circle is the only theoretical maximum area the service is currently approved (by our funding bodies) to operate in. The darker red area where service provision is practical to provide is variable and considerably smaller. It is dependent upon multiple factors such as current resources and existing shift availability. This map is intended as a guide only.

Currently there are practical limitations to MACS being able provide service right to the edge of the service limits (for example, Mount Nebo or North Lakes). Please contact the office to discuss current service boundaries.

How is support provided?

From 6pm to 6am Personal Care Attendants drive from home to home at

  • scheduled times prearranged by the Service Users
  • unscheduled times when the Service User calls in for occasional/emergency support

What kind of tasks are carried out by attendants?

A broad range of personal care tasks which the person is unable to do for himself/herself, including;

  • assistance into bed,
  • putting chair on charger,
  • tablets, drink, turning, toileting,
  • turning fans on/off

as well as any common sense small action which gives the person or carer a restful, comfortable night’s sleep.

Do attendants have medical training?

No. Senior First Aid Certificates only.

What are MACS funding sources?

MACS is funded by Queensland Department of Communities, Child Safety and Disability Services (Disability Services), Queensland Community Care Services (QCCS), and the Federal Department of Health and Ageing (DoHA).

Do I have to pay?

MACS does have a fee for service policy in place. Where appropriate and applicable a fee may be requested from the individual for the service. However, service users who meet the eligibility criteria listed above usually only pay a modest co-contribution fee.

Additionally, members of the organisation are able to apply for a full or partial waiver of the co-contribution fee in circumstances of economic hardship.

It costs $15 annually if you choose to become a member of the organisation. Some people choose to make donations which are put back into the service.

How can someone get more info or apply for support from MACS?

Simply phone the Coordinator or Manager on 3356 8808